- Why did my identity verification fail?Published on Aug 8, 2024Updated on Apr 1, 202537
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Apr 1, 2025290
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Apr 1, 2025878
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Jul 4, 202510,345
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Apr 24, 202521,001
- How do I verify my identity with SPID?Published on May 2, 2025Updated on Jun 12, 2025
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20254
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Jun 20, 20256,256
- What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?Published on Jul 2, 2025Updated on Jul 6, 2025
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Apr 1, 202534
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Jun 25, 2025136
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Apr 1, 20255
- How do I change my phone number?Published on Sep 7, 2023Updated on Jun 11, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Jun 11, 2025
- How do I close my account? (web)Published on Aug 22, 2023Updated on Apr 1, 2025416