FAQ

Account management and security

How do I use a physical security key to protect my account?
Published on 10 Jan 2025Updated on 8 May 20256,761
How do I transfer/deposit crypto with my sub-accounts?
Published on 22 Aug 2023Updated on 20 Jun 20253,057
How do I download my account statements?
Published on 6 Nov 2024Updated on 27 May 202524
How do I freeze my account? (web)
Published on 22 Aug 2023Updated on 1 Apr 2025371
How do I migrate my email address or phone number to another account? (web)
Published on 22 Aug 2023Updated on 20 Jun 2025341
How do I change my login password?
Published on 22 Aug 2023Updated on 30 May 202517,743
How do I freeze my account? (app)
Published on 22 Aug 2023Updated on 1 Apr 2025323
I haven't received the SMS code
Published on 16 Aug 2023Updated on 1 Apr 202525,476
How do I reset Two-factor authentication (2FA)?
Published on 15 Sept 2023Updated on 30 May 20255,026
Passkey FAQ
Published on 19 Mar 2025Updated on 2 May 202542
What can I do if my device is running in an unsafe environment?
Published on 19 Jan 2023Updated on 1 Apr 2025290
Why is my account frozen and how do I unfreeze it?
Published on 22 Aug 2023Updated on 24 Apr 202520,987
My authenticator app isn't working, what should I do?
Published on 11 Aug 2023Updated on 8 May 20251,271
My mobile phone isn't working, what should I do?
Published on 22 Aug 2023Updated on 8 May 2025427
How do I whitelist OKX Emails?
Published on 26 Nov 2024Updated on 1 Apr 202534

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