FAQ

Individual verification

Why do I need to complete an identity re-verification during the service update? (LATAM)
Published on Apr 23, 2026Updated on May 29, 2026
How do I change my verified name?
Published on Mar 18, 2026Updated on May 29, 202661
How to fix passkey error 50162 on Android devices
Published on Dec 8, 2025Updated on May 29, 20263,032
How do I complete the required tasks shown in the app?
Published on Jul 3, 2025Updated on May 29, 202637
What should I expect when changing my country of residence to any country within the European Economic Area (EEA) or Australia?
Published on Jul 2, 2025Updated on May 29, 2026169
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on May 29, 202665
What do I need to do when I change my country of residence?
Published on Apr 10, 2025Updated on May 29, 2026636
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on May 29, 2026153
How do I enable camera and photo access to upload required documents?
Published on Jan 27, 2025Updated on May 29, 202611,588
What are Source of Funds (SoF) and Source of Wealth (SoW)?
Published on Dec 24, 2024Updated on May 29, 2026847
How do I complete additional verification?
Published on Nov 18, 2024Updated on May 29, 2026206
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on May 29, 202654
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on May 29, 2026515
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on May 29, 2026232
How do I secure my exchange account?
Published on Jun 12, 2024Updated on May 29, 20261,346

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